Hospitality Supervisor

Level 3 Apprenticeship Standard

HOSPITALITY SUPERVISOR: THE ROLE

Hospitality supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers.


They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role. Supervisors’ skills and knowledge are consistent across the sector, but supervisors may specialise in specific areas which reflect the multi-functional nature of the industry. 

ABOUT THIS APPRENTICESHIP

This apprenticeship is suitable for those supervising staff and activities within hospitality businesses including bars, cafes, conference centres, restaurants and hotels. Candidates will be expected to have worked in an operational role within the hospitality industry to progress to a supervisory role. 

  • Qualification Topics
    • Customer service principles and practices - including building customer profiles, brand standards and creating customer centric cultures.
    • Business principles and practices - including financial and risk management, operating procedures sales and marketing.
    • Leadership - including acting as a role model, leadership styles and supervisory management skills.
    • Principles of key performance indicators, brand standards and service level agreements
    • Principles of departmental budgets, planning for expenditure and controlling costs
    • Team management - including performance, resource management, motivating and supporting team members.
    • Specialist bar, concierge, events, food and beverage, front office, hospitality outlet or housekeeping supervising skills.
    • Health and safety standards, regulations and legislation within a hospitality environment.  

  • What's Involved
    • On the job skills and customer service training
    • Off the job skills and customer service training
    • Level 1 and Level 2 Functional Skills in English & Maths.
    • Business Project support and preparation
    • Planning, Target Setting and Feedback
    • Mock End Point Assessments

    End Point Assessment (after at least 12 months on programme and successful completion of the above — complete the first 3 activities in any order):

    • 2 hour on demand test (Multiple-choice test) 
    • 4 hour Practical observation (covering preparation & service)
    • Business Project (focusing on an opportunity/challenge/idea to make an improvement to the business team member is working in)
    • Lastly, a 90 minute Professional Discussion, leading to the certificate as a Pass or Distinction
    • The overall grade is based on the combination of performance in all assessment activities  
  • Specialist Areas in Hospitality
    • Food and Beverage Supervisor
    • Bar Supervisor
    • Housekeeping Supervisor
    • Concierge Supervisor
    • Front Office Supervisor
    • Events Supervisor
    • Hospitality Outlet Supervisor

Duration

This Apprenticeship is typically completed in 15 months.

Delivery

Delivered online with remote support from Rewards Training throughout the apprenticeship.

Progression

Progression from this apprenticeship could be into a hospitality management position.