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HR Support

Level 3 Apprenticeship Standard

HR SUPPORT: THE ROLE

HR professionals work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes. They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk. In a larger organisation, they may also have responsibility for managing a small team – this aspect is outside the scope of this apprenticeship and will need to be covered separately by the employer.

ABOUT THIS APPRENTICESHIP

Qualification Topics
- Organisational structure, main KPI’s and the role of HR in a business
- Specific sector HR and any unique features
- HR legislation, HR Policies and Procedures
- External factors and market influences
- HR business plans and priorities
- Systems, tools and processes used in core HR systems
- Dealing with HR queries and requirements, providing solutions, advice and support to managers
- Building manager’s expertise in HR matters, support in handling difficult situations
- Conflict management
- Collaboration and communication with teams and across HR
- HR improvements on performance and service, HR implementations changes
- Equality and diversity
- Brand advocacy, values, beliefs and personal presentation
- Management of HR information
What's Involved
- On the job skills training
- Off the job skills training
- Level 2 Functional Skills in English & Maths
- Planning, Target Setting and Feedback
- Mock End Point Assessments.
End Point Assessment (after at least 12 months and successful completion of the above)
- Consultative Project starting after Gateway taking maximum of three months
- 60-75 minutes Professional discussion linking it to the Consultative Project
- The overall grade is based on the combination of performance in both assessment activities.
Knowledge and Skills

This apprenticeship has been designed for individuals who are HR Professionals and are typically working in a medium to large organisation. As part of the HR function, they should be delivering front line support to managers and employees, or are a HR Manager in a small organisation.