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Team Leader

Level 3 Apprenticeship Standard

Team leading is a critical skill in almost all walks of life. An organisation needs to ensure that not only are the right tasks carried out by the right people at the right time and in the right way, but also that people pool their resources and support each other. The definition of team-work may seem obvious but it is surprising how often communication or motivational issues cloud the performance of even the best companies.

TEAM LEADER: THE ROLE

A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation. Specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

ABOUT THIS APPRENTICESHIP

This apprenticeship has been designed to provide access to development opportunities for team leaders who are at the start of their career in leadership and management and who wish to take their first step into professional management. It is also appropriate for those already in management roles who wish to develop their theoretical understanding of management skills.

Qualification Topics
- Interpersonal and organisational performance
- Leadership styles and the benefits of coaching to support people and improve performance
- People and team management models, team dynamics and motivation techniques
- HR systems & legal requirements and performance management techniques
- Building relationships and effective communication
- Chairing meetings and hold challenging conversations
- Operational management and how to implement team plans and manage resources
- Project management and how to deliver it, managing resources and identifying risks and issues
- Organisational governance and compliance and how to deliver value for money
- Self-awareness , learning styles, management techniques and problem solving techniques
What's Involved
- On the job skills training
- Off the job skills training
- Level 1 and Level 2 Functional Skills in English & Maths
- CPD support and preparation
- Planning, Target Setting and Feedback
- Mock End Point Assessments
End Point Assessment (after at least 12 months and successful completion of the above)
- Knowledge test using scenarios with questions and responses
- Structured Competency-based interview
- Assessment of portfolio of evidence
- Continuing Professional Development Log reviewed and professional discussion session
- The overall grade is based on the combination of performance in all assessment activities